Jacqueline Bryant

Professional Summary

Organized and adaptable professional with exceptional leadership, innovation, and problem-solving skills. CAPM certification in progress.

Lafayette Family YMCA | Lafayette, IN | August 2024 - Present

Developed seasonal program expos to promote YMCA offerings that further community development after I saw a need to increase our marketing and outreach
Completed competitive audits to understand the local birthday party and room rental market, and develop revenue generating party packages
Corresponds with directors of multiple departments to track program development and department updates in anticipation of questions
Manages daily correspondences with members and C-Suite Executives
Interviewing, onboarding, and training
Schedules and runs membership meetings, preparing presentations, study materials, and practice sheets to help staff understand what is expected of them
Developed and maintain topic-specific training sessions to onboard and refresh staff on front desk tasks and procedures for deeper, more focused learning
Identified system flaw for income based assistance application processing and began personally calling applicants, reducing approval wait time by 2 weeks
Created comprehensive front desk binder with FAQs to help employees provide best possible answers to common AND uncommon questions
Instituted front desk Google Suite accounts for easier access to front desk forms, meeting materials, and opening another communication channel to myself
Onboarding new employees, processing payroll, managing employee schedules, conduct performance reviews

Lafayette Family YMCA | Lafayette, IN | January 2023 - July 2024

Restructured the locker rental system which has generated an extra $408 revenue per month
Assumed duties of Membership Director for 7 months while predecessor was out on FMLA
Managed staff schedules, conducted interviews, performed onboarding, and completed daily deposit reports
Resolved member complaints and billing issues above front desk staff
Worked directly with Membership Operations Director to provide her updates and reminders that expedited the needs of the front desk
Created member complaint Google Sheet and routed those complaints to the appropriate department director for resolution
Relayed part-time staff issues to Membership Director to create and develop support strategies

Lafayette Family YMCA | Lafayette, IN | October 2022 - December 2022

Answer member questions over email and phone
Conduct tours in response to prospective member needs and sell memberships
Resolved membership concerns and inform respective department director of unusual or unresolved issues
Performed clerical work in organizing membership information and scholarship applications, answering phones, completing deposits, and entering donation checks as directed by the Grant Director
Operated front desk databases
Created shift notes after identifying the need for better communication between coworkers
Introduced a purple folder to better organize member issues for the Membership Director to address, and thus reduce member resolution wait times

Walden University | Lafayette, IN | March 2021 - August 2022

Indiana University-Purdue University Indianapolis | Indianapolis, IN | August 2015 - June 2020